SMS Privacy Policy

Effective date: October 16, 2026

This SMS Privacy Policy explains how Credit Counsel Elite, LLC ("Credit Counsel Elite," "we," "us," or "our") collects, uses, and protects your mobile phone number and related information when you sign up for and receive text messages from us. It supplements our general Privacy Policy. If there is any conflict regarding mobile information or text messaging, this SMS Privacy Policy controls.

1. Information we collect

When you opt in to text messages (for example, when booking a call on one of our booking pages), we may collect your name, mobile phone number, email address, appointment details, and a record of your consent (including the date, time, and page where you opted in). We also keep records of messages sent to and received from you and any opt-out requests.

2. How we use your information

We use your mobile number and related information only to:

Send appointment confirmations and reminders for calls you schedule with us;
Follow up on consultations, answer your questions, and provide customer care;
Send account, service, and program updates;
Send promotional messages, offers, and event updates, only if you separately agreed to receive marketing texts;
Keep records of your consent and opt-out choices and comply with applicable law.

3. We do not sell or share your mobile information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use messaging platform providers and wireless carriers only to deliver the messages you requested. They are not permitted to use your information for their own marketing.

4. Opting out and getting help

You can cancel text messages at any time by replying STOP. After you send STOP, we will send one final message confirming that you have been unsubscribed, and you will not receive further texts unless you opt in again (for example, by replying START). For help, reply HELP or email [email protected]. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of any purchase.

5. Data security and retention

We use reasonable administrative, technical, and physical safeguards to protect your information. We keep consent and opt-out records for as long as needed to provide the messaging program and to meet legal and carrier requirements.

6. Your privacy rights

Depending on where you live (including California), you may have the right to request access to, correction of, or deletion of your personal information. To make a request, email [email protected]. We will not discriminate against you for exercising these rights.

7. Children

Our text messaging program is intended for adults 18 years of age and older. We do not knowingly collect mobile information from children.

8. Changes to this policy

We may update this SMS Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

9. Contact us

Credit Counsel Elite, LLC
3750 Saddle Dr., Carlsbad, CA 92010
Email: [email protected]